[エフ・ジェイ ホテルズ]プライバシーポリシー

エフ・ジェイ ホテルズトップ > プライバシーポリシー

株式会社エフ・ジェイ ホテルズ(以下「当社」と称します。)では、取得した個人情報は「個人情報の保護に関する法律」に基づき適正な管理を行います。

個人情報の取得について

当社は、適法かつ公正な手段によって、個人情報を取得いたします。

個人情報の利用について

当社は、個人情報保護法を遵守し、当社が行う事業(会社概要をご参照ください。)に必要な営業活動や契約の実現とともに、下記のような目的等で個人情報を利用させていただきます。


( 1)ホテル、宴会場、レストラン、フィットネスクラブ等の施設その他当社が提供するサービス又は商品をご予約、お申込み、ご利用又はご購入いただくため
( 2)各会員組織運営等、会員入会関連手続き、データ登録、管理、ポイントサービス関連等の総合的なサービス又は商品を提供するため
( 3)お客様からのお問い合わせや資料請求等に対応するため
( 4)市場調査や新しい商品、サービス等の開発又は改良のためにお客様からご意見及びご感想をいただくため
( 5)各種懸賞等にご応募いただくため
( 6)取扱商品、サービス、各種イベント、セミナー、キャンペーン等の案内又は刊行物等の発送のため
( 7)管理又は運営する施設において、施設内工事及び作業の把握、実施又は通知並びに施設来館者の把握、防犯、警備、防災、館内秩序維持、各種情報の提供、連絡等を行うため
( 8)義務の履行、権利の行使及びこれらに付随する諸対応のため
( 9)運営又は管理する不動産物件をご契約いただくため
(10)運営又は管理する施設におけるイベントを開催するため
(11)採用活動において、選考、各種情報の提供、連絡等を行うため
(12)その他連絡する必要が生じたときのため

個人情報の共同利用について

当社は、お客様等より頂いた個人情報を以下のとおり共同利用する場合がございます。

  1. (1)共同して利用される個人情報の項目
    会社名、部署名、役職、住所、氏名、年齢、生年月日、連絡先等のご提供いただいた個人情報
  2. (2)共同して利用する者の範囲
    ①当社及びグループ会社(グループ会社の詳細はこちらをご覧下さい。(https://www.fj-hotels.jp/company.html
    ②業務提携契約を締結している事業者
    ③業務受注した発注業者及び当社が業務を委託した業務委託先業者
    ④管理又は運営する施設の賃貸人及び当該施設に出店している事業者
  3. (3)利用する者の利用目的
  4.   上記共同利用者が行う事業に必要な営業活動や契約の実現とともに、
      下記のような目的等で個人情報を利用いたします。
      ①ホテル、宴会場、レストラン、フィットネスクラブ等の施設その他当社が提供するサービス又は商品をご予約、
      お申込み、ご利用又はご購入いただくため
      ②各会員組織運営等、会員入会関連手続き、データ登録、管理、ポイントサービス関連等の総合的なサービス
      又は商品を提供するため
      ③お客様からのお問い合わせや資料請求等に対応するため
      ④市場調査や新しい商品、サービス等の開発又は改良のためにお客様からご意見及びご感想をいただくため
      ⑤各種懸賞等にご応募いただくため
      ⑥取扱商品、サービス、各種イベント、セミナー、キャンペーン等の案内又は刊行物等の発送のため
      ⑦管理又は運営する施設において、施設内工事及び作業の把握、実施又は通知並びに施設来館者の把握、
      防犯、警備、防災、館内秩序維持、各種情報の提供、連絡等を行うため
      ⑧義務の履行、権利の行使及びこれらに付随する諸対応のため
      ⑨運営又は管理する不動産物件をご契約いただくため
      ⑩運営又は管理する施設内でのイベントを開催するため
      ⑪採用活動において、選考、各種情報の提供、連絡等を行うため
      ⑫その他連絡する必要が生じたときのため
  5. (4)個人データの管理について責任を有する者の氏名又は名称
    株式会社エフ・ジェイ ホテルズ 経営管理部 個人情報担当
    お問い合わせ先は、下記「9. お客様の個人情報についてのお問い合わせ先」をご参照下さい。

個人情報の第三者提供について

法令に基づく開示請求があった場合、ご本人の同意があった場合、当社が上記利用目的の達成に必要な範囲内において個人情報の取扱いを委託する場合、その他法令に定める場合を除き、個人情報を第三者に提供しません。
また、個人情報の取り扱いを第三者に委託する場合には、厳正な調査を行った上、機密を保持させるための適正な監督を行います。

個人情報の管理について

取得した個人情報は正確性を保ち、これを安全に管理いたします。
また、個人情報の紛失、破壊、改ざん及び漏えいを防止するため、適正な情報管理対策を講じます。

個人情報の開示・訂正・利用停止・消去について

ご本人が、自己の個人情報について、法令の定めに従い、開示、訂正、利用停止、消去等を求める権利を有していることを確認し、これらの要求ある場合には、速やかに対応いたします。

組織・体制について

個人情報保護の管理体制を構築し、個人情報の適正な管理を実施いたします。
また、当社役員及び従業員に対し、個人情報の保護及び適正な管理方法について適正な取り扱いを徹底いたします。

実施・維持・改善について

個人情報を取り扱う関係者に、この方針を周知徹底させ、維持管理について継続的に改善を図り、個人情報保護の法令順守に努めます。

お客様の個人情報についてのお問い合わせ先

お問い合わせ先
〒812-0018 福岡市博多区住吉1-2-82
株式会社エフ・ジェイ ホテルズ 経営管理部 個人情報担当
TEL 092-282-2821
受付時間:土日祝日、年末年始等を除く平日の 9:30~17:30

Privacy Policy

FJ Hotels Co.,Ltd. (hereinafter called “FJH”) will collect, use, and share your personal information appropriately in accordance with applicable laws and ordinances relating to the protection of personal information.

1.Scope of application

By using FJH’s services or products, you understand that FJH will collect, use and share your personal information according to this Privacy Policy.

2.Collection and obtainment of personal information

FJH will collect and obtain the following personal information by fair and appropriate means for the purpose of achieving the purposes mentioned below No.3. in a legal and equitable manner;


Name, address, telephone number, fax number, e-mail address, employment information (company name, division/department, title, address, telephone number, fax number. Collectively called "Employment Information"), mailing address, passport information, physical and medical information relating to staying at FJH's hotel, dietary restrictions, payment information including details of credit/debit card and other payment methods and the like

3.Purpose of collection and obtainment of personal information

In conduct of business by FJH, FJH will collect and obtain personal information for the purposes described in ①-⑫ below, in accordance with laws and ordinances relating to the protection of personal information.

①To accept a reservation, application, use or purchase of accommodation, event space, restaurant, fitness club and the like and/or other services or products FJH provide;
②To provides comprehensive services of membership admission, data registration and storage, point services and the like;
③To reply customer's question or request for materials;
④To obtain your opinions and/or feedbacks for markets research, development and/or improvement of products and/or services; To provide goods and/or services;
⑤To accept the application for prize promotions;
⑥To provide information and/or send publications and the like on products, services, events, seminars, campaigns and the like;
⑦To obtain information of, execute or notice construction or work, obtain information of visitors, prevent crime, guard, prevent disasters, observe maintenance of order, and/or provide or communicate information regarding owning or operating facilities;
⑧To fulfill obligations or to execute the rights and the like;
⑨To make contracts of owing realties;
⑩To host events at owning or operating facilities;
⑪To contact or to provide information to applicants, and other purposes necessary for the employment and recruiting activities; and
⑫To contact for other case where necessity arises to contact arises.

4.Provision of personal information to a third party

FJH may provide personal information with a third party and use personal information with the third parties according to the following.

  1. (1) Types of personal information provided;
    Name, address, telephone number, fax number, e-mail address, Employment Information, mailing address, passport information and the like.
  2. (2) FJH provides the above personal information with;
    Ⅰ. FJH's affiliate companies listed below.
    (Please refer to FJH's webpage regarding FJH's company profile "https://www.fj-hotels.jp/company.html")
    Ⅱ. Business allies.
    Ⅲ. Outsourcing companies.
    Ⅳ. Tenants of facilities which FJH owns and manages.
  3. (3) Purposes of provision of personal information
    In conduct of business by the third parties described in the previous item (2), the third parties will use personal information provided by FJH for the purposes described in ①-⑫ below.
    ①To accept a reservation, application, use or purchase of accommodation, event space, restaurant, fitness club and the like and/or other services or products FJH provide;
    ②To provides comprehensive services of membership admission, data registration and storage, point services and the like;
    ③To reply customer's question or request for materials;
    ④To obtain your opinions and/or feedbacks for markets research, development and/or improvement of products and/or services; To provide goods and/or services;
    ⑤To accept the application for prize promotions;
    ⑥To provide information and/or send publications and the like on products, services, events, seminars, campaigns and the like;
    ⑦To obtain information of, execute or notice construction or work, obtain information of visitors, prevent crime, guard, prevent disasters, observe maintenance of order, and/or provide or communicate information regarding owning or operating facilities;
    ⑧To fulfill obligations or to execute the rights and the like;
    ⑨To make contracts of owing realties;
    ⑩To host events at owning or operating facilities;
    ⑪To contact or to provide information to applicants, and other purposes necessary for the employment and recruiting activities; and
    ⑫To contact for other case where necessity arises to contact arises.
  4. (4) The responsible division for personal information
    FJ Hotels Co.,Ltd. Business Administration Department
    Please refer to No.11 for the contact information.

5.Disclosure and provision of personal information to third parties

FJH will not disclose nor provide your personal information to any third party without your prior consent, except in accordance with or required by applicable laws, or in the cases described in above No.4. If FJH appoint a third party to handle personal information, FJH will implement the necessary and appropriate level of safety measures to prevent any personal information from being disclosed.

6.Management of personal information

FJH will ensure the accuracy and safety of personal information provided. Furthermore, FJH will implement information protection regulations to prevent leakage of, loss of, or damage to personal information.

7.Disclosure, correct, discontinuance, elimination of personal information

If you request FJH to disclose, correct, discontinue utilizing or to eliminate personal information, FJH will make necessary actions without delay.

8.Organizational structure

FJH will provide personal information protection regulations, and otherwise securely manage personal information. FJH will carry out necessary and appropriate supervision of its members of board and employees.

9.Implementation, sustention and improvement

FJH will extend supervision to all parties that handles personal information to ensure understanding of this Privacy Policy, and to make continuous improvements for more secure management of personal information according to applicable laws and regulations.

10.Minors

FJH will not be intended children for personal information and FJH will not intentionally solicit or collect personal information from individuals under the age of 20 (twenty).
If FJH is notified or otherwise discover that a minor’s personal information has been improperly collected, FJH will take all commercially reasonable steps to delete that information. In limited instances, FJH may have a campaign or program targeted toward children. In these instances, details on the information practices will be presented within the terms and conditions of the program or campaign.

11.Contact information for personal information

Contact TEL No. Business Hours
FJ Hotels Co.,Ltd.
General Business Administration Department
092-282-2821 Weekday (Except for Saturday, Sunday, and Holidays of Japan)
9:30~17:30 (JST)

【For Guests from European Economic Area (hereinafter called "EEA")】

1.Lawful basis for processing personal information

FJH protects your personal information by ensuring that it can only be used to the extent necessary for specific purposes and by requiring that there is a lawful basis for EU General Data Protection Regulation 2016/679 (hereinafter called “GDPR”). FJH may process your personal data on one or more of the following lawful bases:

(1)When your consent is obtained to the processing (Article 6(1)(a) of the GDPR)
(2)When processing is necessary in order to perform or take steps to enter into a contract (Article 6(1)(b) of the GDPR).
(3)FJH needs to process the information to comply with a lawful obligation (Article 6 (1)(c) of the GDPR).
(4)The information is required to protect your, or a third party’s, vital interests (Article 6(1)(d) of the GDPR), for example in the event of a medical emergency.
(5)It is in FJH’s or a third party’s legitimate interests to process the personal data, and these interests are not overridden by your rights under the GDPR (Article 6(1)(f) of the GDPR).

2.Legal Rights provided by the GDPR

In accordance with the GDPR, the following legal rights are provided with:

(1) Request for disclosure:
You can request copies of your personal information and details of how FJH processes it.

(2) Request for correction or updating:
Corrections or updates to personal information will be undertaken wherever possible after due review of the request.

(3) Request for erasure:
You may request that FJH deletes all or part of personal information FJH holds about you. FJH will consider your request and, where the information is no longer required or the law does not permit FJH to continue to retain it, FJH will delete it.

(4) Transferring your personal information:
You can request a copy of your personal information in a structured, common, machine-readable format. This only applies to personal information which FJH obtains from you and process on the basis of your consent or in order to perform a contract, and which is processed by automated means.

(5) Objecting to processing:
You can object to processing which is carried out on the basis of FJH's or a third party’s legitimate interests or for the purpose of direct marketing. FJH will stop processing your information unless FJH has a strong reason to continue which overrides your objection. If your objection is to direct marketing, FJH will always stop.

(6) Restricting how your personal information is processed:
You can limit how FJH processes your personal information in certain circumstances. Where this applies, any processing of your personal information (other than storing it) will only be lawful with your consent or where required for legal claims, protecting certain rights or important public interest reasons.

(7) The right to withdraw consent:
If FJH is relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
Please be noted that the rights set out above are not absolute and do not apply in every situation. There are also legal exemptions which apply in some situations and mean a request may be refused.

3.Where your personal information is stored and transferred

FJH is located in Japan and almost all of the service providers and other organizations with whom FJH shares your personal information will be located in jurisdictions outside the EEA. It should be noted that Japan has been recognized by the European Commission as providing adequate protection for personal information.
When transferring personal information to third parties FJH will ensure that it complies with the requirements of the GDPR, including the onward transfer requirements of the EU-Japan adequacy decision and related Japanese laws. However, you should be aware that recipients outside the EEA may be subject to national laws which do not necessarily provide equivalent protection for your personal data.

4.Retention of personal information

FJH retains your personal information until the purpose of use is achieved.

5.Lodging a complaint with an authority

You have the right to lodge a complaint on the processing of personal information with the data protection authority having jurisdiction over your residence.

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